ThriveMore Partners with Candoo Tech to Help Residents Feel Confident with Technology
Technology plays a growing role in everyday life, from staying connected with family to managing healthcare, accessing entertainment and handling everyday tasks online. But for many older adults, technology can also feel overwhelming, frustrating or even intimidating.
That’s why ThriveMore is proud to announce a new partnership with Candoo Tech, a company dedicated to helping older adults use technology with confidence. This partnership is now live, and it officially kicked off this week with in-person sessions between residents and the Candoo Tech team at Taylor Glen, Ardenwoods and Brookridge.
Through this partnership, ThriveMore’s Independent Living residents now have access to friendly, patient technology support designed specifically for older adults. The goal is to remove barriers, reduce stress and open the door to greater connection and independence.
The Technology Challenges Many Older Adults Face
While today's technology offers countless benefits, it is not always intuitive, especially for those who did not grow up using smartphones, tablets and computers. Many older adults encounter challenges such as:
- Difficulty learning new devices or software, especially when instructions move too fast or rely on technical jargon
- Fear of making mistakes, such as deleting important information or “breaking” a device
- Frustration with troubleshooting, like forgotten passwords, frozen screens or unfamiliar updates
- Concerns about online safety, including scams, fraud and privacy risks
- Feeling dependent on family or friends for help, which can feel inconvenient or discouraging
These challenges can create real barriers to staying connected, accessing important services and fully enjoying the convenience technology is meant to provide.
What Is Candoo Tech?
Candoo Tech is one of the nation’s leading providers of technology support and training designed specifically for older adults. Their services focus not just on fixing problems, but on teaching and empowering people so they feel more confident using their devices independently.
Candoo Tech works with senior living communities across the country, as well as healthcare organizations and individual consumers. Their support meets older adults where they are, both in skill level and comfort.
Their approach is rooted in patience, clarity and respect, with an emphasis on helping people understand why technology works the way it does, not just how to fix a single issue.
Services Candoo Tech Provides to ThriveMore Residents
Through ThriveMore’s partnership with Candoo Tech, Independent Living residents at Brookridge, Ardenwoods and Taylor Glen can benefit from services that include:
One-on-One Technology Support
Residents can receive individualized help with phones, tablets or computers. Whether they are learning something new or solving a specific problem, Candoo Tech’s U.S.-based Tech Concierges provide step-by-step guidance at a comfortable pace.
Help Learning Everyday Technology
Candoo Tech can assist residents with tasks such as:
- Learning how to use smartphones, tablets and computers
- Navigating email, messaging and video calls like Zoom or FaceTime
- Organizing photos and files
- Setting up apps for healthcare, communication or entertainment
All instruction is designed for older adults and uses clear language and practical examples.
Support with Safety and Security
Online safety is a major concern for many seniors. Candoo Tech helps residents understand how to avoid scams, recognize suspicious activity and feel more confident navigating the digital world securely.
Ongoing Learning and Confidence Building
Beyond one-time help, Candoo Tech offers continued support and educational resources so residents can keep building skills over time, rather than feeling stuck each time something changes or updates.
How This Partnership Benefits ThriveMore Residents
By bringing Candoo Tech to ThriveMore communities, we are helping Independent Living residents:
- Feel more confident and independent using technology
- Stay connected with family, friends and the broader community
- Reduce frustration and stress around everyday tech challenges
- Access important services, including healthcare tools and online resources
- Learn at their own pace with support tailored specifically to older adults
Technology should enhance daily life, not be a source of anxiety. This partnership helps ensure residents have trusted, knowledgeable support whenever they need it.
A Partnership That’s Already Making an Impact
The ThriveMore–Candoo Tech partnership officially launched this week, beginning with in-person sessions at Taylor Glen, Ardenwoods and Brookridge. These kickoff visits gave residents the opportunity to meet the Candoo Tech team, ask questions and start building skills in a welcoming, supportive environment.
We are excited to continue expanding access to these services and to see how this partnership helps residents feel more confident, connected and empowered in their everyday lives.